Frequently asked questions to the finance department
Invoice via Walley (contains a long reference number, OCR) - Find the dates you paid and the reference number (OCR number) you used for the payment and call Walley on 010-1610038 and they will help you.
Other invoices - Find the dates you paid and the payment reference and call us on 031-12 56 00 and press 2.
Invoice via Walley (contains a long reference number, OCR) - If you paid the invoice but still received a reminder, find the date you paid and the reference number (OCR number) and call Walley on 010-1610038.
Other invoices - If you've paid your invoice but still received a reminder, find the date you paid and the reference number
and call us on 031-12 56 00 and press 2.
If you have received a reminder and have not paid the invoice, you should pay the invoice and any reminder fees as soon as possible to prevent further reminders or debt collection.
Our invoices are usually sent out by email, please check your spam folder and the email you used to contact us. If you can't find it, contact us and we will help you find it.