Our support services
To simplify for you as a customer, we have developed a fixed price list of costs for different cases. The cost depends on whether you have a guarantee/support agreement or not. If you want to see our simple and clear terms for our services, you can find them here.
Support case by phone
800 SEK / case
We help you over the phone to solve your problem in a quick and easy way. Up to 45 minutes with a trained technician.
Service contract - 0 SEK
Service agreement Plus/Premium - 0 SEK
Physical troubleshooting (if not under warranty)
650 kr
You simply send in your out-of-warranty product to us and we will troubleshoot within 10 working days. Ready-made shipping notes, round-trip and return shipping included!
Service contract - 0 SEK
Service agreement Plus/Premium - 0 SEK
Hardware recovery
950 kr
If you forgot your password or similar, send your product in to us for recovery. Shipping ToR included!
Service contract - 0 SEK
Service agreement Plus/Premium - 0 SEK
